jago Privacy Policy

This page describes what we collect when you use jago and how we keep that data protected. We at jago take your privacy seriously and operate transparently about the information we gather, how we use it, and your rights over your own data.

Our jago platform handles personal information across multiple touchpoints — account registration, payment processing, customer support, and gameplay. We've designed our data practices around compliance with applicable privacy laws in the jurisdictions where we operate, and we're committed to explaining those practices in plain language rather than legal jargon.

If you have questions about how we handle your data, our support team is available to help. We offer English and regional language assistance to ensure you understand our privacy commitments before and after you open an account on jago.

What we collect and why

When you register on jago, we collect your email address, phone number, and a chosen username. During account verification, we ask for your full name, date of birth, national ID number, and a residential address — these are standard Know Your Customer (KYC) requirements that help us prevent fraud and comply with anti-money-laundering rules. We also collect copies of your ID document (KTP, passport, or driver's license) and a recent utility bill or bank statement to confirm your identity and address.

Once your account is active, we track your gameplay activity — which games you play, session duration, bet amounts, and outcomes — to maintain game integrity and detect unusual patterns. We collect payment information when you deposit or request a withdrawal: this includes your chosen payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or your bank account at mobile banking, local payment, online payment, or e-wallet), transaction amounts, and timestamps. We do not store your full payment card or e-wallet credentials directly; instead, we work with secure third-party payment processors who handle that sensitive data on our behalf.

How we use your data

We use your personal data for several core purposes. First, we verify your identity and prevent fraud — this is a legal requirement for gaming platforms. Second, we process your deposits and withdrawals, communicating with our payment partners to complete those transactions. Third, we provide customer support: when you contact us via email or chat, we review your account history and transaction records to resolve your issue quickly. Fourth, we monitor gameplay for responsible-gaming patterns and compliance violations, which protects both you and our platform.

We also use your data to send you transactional messages — account confirmations, deposit receipts, withdrawal notifications — and to communicate important policy updates. We do not sell your personal data to third parties, and we do not use it for marketing purposes unless you've explicitly opted in to receive promotional emails.

Third-party processors and data sharing

Our jago platform works with several trusted partners to deliver our service. Payment processors (the companies behind mobile banking, local payment, online payment, e-wallet, mobile banking, and your bank) receive your payment details to complete transactions. Cloud-hosting providers store our servers and databases; these may be located outside Indonesia, which means your data may be processed in a different jurisdiction. Customer-support tools may log your chat history and account notes. Live-dealer studios record video streams from our blackjack, roulette, baccarat, and Dragon Tiger tables, which we retain for a limited time to resolve disputes.

We require all third parties to sign data-protection agreements and use industry-standard encryption. If we discover a breach involving a partner, we notify you as soon as we're aware, following applicable law.

Your rights over your data

You have the right to request a copy of the personal data we hold about you. You can ask us to correct any inaccurate information — for example, if your registered address in Jakarta, Surabaya, or Bandung has changed. You can also request deletion of your account and associated records, though we may retain some data for legal and fraud-prevention purposes after deletion. To exercise these rights, contact our support team with a clear description of your request and proof of identity.

Data security and retention

We encrypt all data in transit using TLS (Transport Layer Security) and at rest using industry-standard encryption algorithms. Our servers are protected by firewalls and regular security audits. We limit staff access to your personal information to those who need it to do their job.

We retain your account data for as long as your account is active. After you close your account, we keep transaction records for a minimum of seven years to comply with anti-money-laundering and tax regulations. KYC documents are retained for three years after account closure. Gameplay logs and live-dealer video are deleted after 90 days unless a dispute or investigation requires longer retention.

How to contact us about privacy

If you have questions about this policy or believe we've mishandled your data, reach out to our support team. We're available in English and regional languages. You can also submit a formal data-protection request in writing; we aim to respond within 30 days. Our commitment is to address your concerns transparently and fairly.

Policy scope and updates

This privacy policy applies to all jago users and covers our website, mobile app, and live-dealer studios. We may update this policy from time to time to reflect new practices or legal requirements. When we make material changes, we'll notify you by email or by posting a notice on jago at least 14 days before the change takes effect. Your continued use of jago after the update means you accept the revised policy.

Our jago platform operates in supported jurisdictions only. If you're accessing our service from a country where online gaming is prohibited or restricted, you are responsible for verifying that your use complies with local law. We do not offer our services in jurisdictions where applicable law forbids online wagering platforms.

Last updated: December 2024. This privacy policy is effective for all jago accounts created or updated after this date.